1.How to calculate shipping costs?
Since the variables in the order generation quotation cannot be determined, we recommend that you place an order on the website and contact us get the exact price, you do not need to make a purchase.
The premise is that you must log in to MOQDIY's account. If you are not a MOQDIY member, click here to register; please be assured that we will not charge you any fees unless you complete the order.
Please note that product and shipping prices may change. Please refer to the actual price displayed.
The cart details do not include the international packaging tariffs ordered by MOQDIY.com. For details on import duties, please contact your local customs.
MOQDIY offers 3 easy shipping options for orders shipped within the US. You can choose from Express（DHL）, Premium（E-Packet）, and Standard shipping(China post air mail)services. If you want to receive your product ASAP, please choose Express transportation. Our Express transportation takes 5-7 working days, Premium speed takes 10-15 working days, and Standard takes 25-30 working days.. Available shipping options will vary depending on the product type, quantity ordered, and address type. (By the way, China post air mail stipulate the weight should not exceed 2kg)
Lead time, the sample can be done in one week after you confirm your design, the formal order can be done in 2-3 weeks after you confirm design or sample Single package size: 60X35X30 cm, Packing:1pc/polybag,50-80pcs in one carton box.
Shipments to AK, HI, P.O. Box, APO, PR statement
Standard shipping to AK, HI, and Puerto Rico may take longer, please refer to local time.
Standard shipping to APO destinations may take 30 business days or more, while Premium shipping to APO destinations may take 10 business days or more. Express shipping does not apply to PO Boxes or APO addresses. For more information, please contact our customer service email address.
Please note: We cannot guarantee the shipping time of international orders. Customs clearance will delay the delivery of international orders. To ensure that your international orders are processed quickly, make sure your phone number and mailing address are correct. In addition, please pay attention to your local customs office to understand the specific requirements of your location.
Express and Premium can provide order tracking service. If the order tracking information shows that your order has been signed, but you have not received the goods, please contact our customer service at the first time, our customer service will confirm the following order information with you:
The consignee's name, consignee's phone number, and shipping address are correct.
When contacting our customer service, please provide us with your account name and order number, we will contact you as soon as possible.
DHL, E-Packet, China post air mail claim process may take up to 8 business days. They will investigate and confirm that you have not received your package and ask you to sign a legal document stating that you have not received the package. They will contact us after the investigation is completed and provide the results of the survey.
If the package is lost, we will re-deliver it after confirming with you. When you receive the package, please be sure to sign it at the time of signing.
If you want to change the shipping method for your order, please contact our customer service before the order starts production, or you can cancel the order and re-order a new order and choose a better shipping method.
Our office hours are from 9 am Monday to Friday to 6 pm China time, please feel free to call us or email us to upgrade your delivery service. You can contact us at +86-0755-89885630.
Please note: once the order is shipped, we are unable to change the mode of transportation for you. i.e. Premium to Express.
In the case of legal holidays, the order needs to wait until the end of the holiday to be processed. The holiday time is specific to see what festivals are encountered. For details, please see Chinese traditional holidays.
In the case of natural disasters, we need to confirm personnel safety and energy recovery to process orders.
1. Every product you buy at MOQDIY is customized for you. Our platform is for DIY enthusiasts, so the products you return can't be put back on our shelves, we can't resell them or destroy them.
30-day return guarantee
Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected - just send it back. You can choose from the following options:
1. Provide order ID, indicating your dissatisfaction, customer service will provide you with a redemption coupon.
2. If the product is not designed by you, we will return the cost of the product to you.
3. If you are not satisfied with our printing results or our printing error, please contact our service and we’ll send you a new one.
Before you return, please contact our customer service team and provide your order ID.